Having your party at a Park!

Why are park deliveries different from delivering to my house? 

For residential deliveries we run on a flexible delivery and pick up schedule. We begin deliveries as early as 48 hours before your event date and we pick up any time after the event up to 48 hours. Since we are unable to have that flexibility with an unsecure area it limits that to a timed order. We are only able to accommodate so many timed orders per day. There are guidelines and minimums that need to be met for us to work with those limits.

What is considered a park?

A park location is any public area, city park , HOA parks, community spaces, club house areas and neighborhood greenbelts.

Why is my HOA area considered a park?

Since the area in your neighborhood common space is not within your fenced secure backyard it limits our flexibility for delivery and pick up and makes it a timed order.

What is the park fee for? 

The park fee associated with your order covers all the set up equipment needed for your inflatables and covers additional time the drivers need to make sure we are delivering and picking up during the park time frames.

What is the rental equipment minimum?

Any park/non-residential/timed order we deliver to has a rental equipment minimum. The minimum is based on a few factors, the main ones being the date, time, and location of the event. Our park minimum starts at $400, that minimum covers one of our combo units (starting at $249) as well as the generator (starting at $149)! Please keep in mind this is an equipment rental minimum. Tax, delivery, fees, staffing, concession supplies etc. are not included in this minimum.

When will you deliver my items?

Our standard practice is to deliver up to 2 hours before the event start. For example: if your event starts at 1:00pm we may deliver any time between 11am to 12:30pm. We return for tear down up to 2 hours after your event end time. For example: if your event ends at 5pm we may arrive for pick up any time between 5-7pm. Please keep in mind if you have multiple items, larger items or if you have selected a peak date the delivery and pick up time windows may change please refer to the specific notes listed on your quote. 

Do I need to be present for delivery and pick up? 

Yes, an adult over the age of 18 needs to be available to accept the delivery of the items, show the delivery personal where you would like your items set up and to fill out a delivery confirmation. You are solely responsible for the safety and security of the items until AZIE returns for pick up and must remain with the items.

Why do I need a generator? 

A generator is needed to power your items. Our inflatable generator can power up to 3 blowers/items. Each item has different power needs. Our team will make sure you have the correct power on your order!

The park ramada has power can I use that? 

City parks do not permit inflatables to be powered from their ramadas.

HOA/neighborhood parks may have power available at their ramadas, but we strongly encourage adding a generator to your order. Ramada power is unreliable and AZIE delivery trucks are full of rented items, and we do not have room for extra generators on the routes with us as a “just in case”. If we arrive and accurate power is not available, or the power breaker keeps tripping we are unable to do anything at that point in time and no refunds/future credits are issued for unusable inflatables. If you choose not to add a generator your order will still need to meet any equipment rental minimums based on your event date.

I have my own generator can I use that?

For the safety of our own equipment and yours we do not permit client used generators Throughout our 20+ years in the industry we have experienced too many issues with client generators leaving guests with inflatables being unable to use and disappointed kiddos and party guests.

The City/HOA said you cannot stake into the grass is that a problem? 

No! We will have all the set up equipment needed to set up your items without staking. The park fee covers us bringing all that additional set up equipment.

Can you deliver to a park location any day of the year?

During our peak season weekends in the fall and the spring some Fridays, Saturdays and Sundays may be limited. Please reach out to the office for assistance booking your park event.

Are you able to deliver to any park?

We deliver to park locations within 20 miles of our Tempe warehouse. If you are looking for a park delivery outside of that delivery range, please call the office for assistance!

Can I have a water slide at a park? 

Water slides require a constant water connection. City parks do not permit water use as there is no way for them to monitor your usage and charge you for it. From our experience no water slides are permitted at city parks. We understand things change so please reach out to the city parks department for confirmation!

For HOA parks that will depend on what your HOA allows. As long as you have a water source and permission from the HOA, we are able to set up! A water connection needs to be available within 50/75 feet of the rear of the unit. Hoses are not included with the rental but can be added on for additional fees.  Please ensure you have ordered enough 50 ft hoses to reach the set up area to the water connection. If you want to run the hose from your house to the park or across the street you will need to provide all your own hoses. Please keep in mind the further away we are from the water source the lower the water pressure to the slide.

Do you have insurance? 

Yes, we are fully licensed and insured and have our insurance on file with the City of Tempe, City of Mesa, City of Chandler, City of Scottsdale, City of Phoenix and the Town of Gilbert to name a few!

My HOA needs to be added as additionally insured is that something you can do? 

We can add HOA’s as additionally insured. We require 2 weeks’ notice to give our team time to fill out the forms for your event. Please call the office for assistance!