Frequently Asked Questions

For your peace of mind, we offer an optional damage waiver for items rented from AZ Inflatable Events. The damage waiver is a 7% non-refundable damage waiver on all rental equipment. Client must select coverage, pay in full, and sign rental contract before start of event for damage waiver to be bound. Acceptance of all claims that arise are based on sole discretion of AZIE.

Damage Waiver covers:

• Up to $500 per contract in accidental damage of an inflatable device.
• Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.

This Damage Waiver is NOT liability insurance.

This Damage Waiver does NOT cover repair or replacement costs of items that are misused mishandled or otherwise abused (example: a chair breaks when being used as a ladder).

This Damage Waiver does NOT cover theft, vandalism, rips/tears caused by sharp objects, silly string, and/or abuse.

This Damage Waiver does NOT cover missing equipment. AZIE will bill for all missing equipment at new replacement cost.

A: Yes we do. We deliver throughout the Valley but there may be a delivery fee or a delivery minimum. Some areas, including Tucson, Flagstaff, Southern California, New Mexico and Nevada do require office approval. To reserve events in these locations please contact our office.

A: You can pay by cash, Visa, MasterCard, Or Discover, business check or with a purchase order. If paying with a credit or debit card your balance will be charged on the Wednesday before your event unless previous arrangements have been made. Those paying by cash or business check must have payment available to the driver when they arrive (Please notify the office if this is your preferred payment method). No personal checks will be accepted. For more details on payment please call our office.

A: Inflatables are transported and stored rolled up and deflated. We do not have an area for your child to play on the inflatables or to view them. If you are interested in seeing our inflatables beforehand, sign up for our Mailing list. We do Festivals around the Valley and will send out notices of where we will be so you can see a sampling of our products and allow your children to play on the latest and coolest inflatables available (Festival Cost and Tickets/ Wristband Prices may apply)

A:Weather Cancellation or reschedule: Does not apply for orders that are cancelled before five days prior to the event date. If your event is on Saturday, you cannot claim weather policy until the Monday before your order. Weather policy according to NOAA.gov. Must be 40% or higher for rain or inclement weather. Temperature being hot or cold does not apply to weather policy. Applies only when order is paid in full and excludes subleased equipment, entertainers and food. Credit is non-transferable, good for nine months of the original event date. New order must be equal to the original order amount or higher, discounts may not convey to new order. Before 3:00 pm the day before event date rescheduling within 60 days = 100% transfers to new order. Cancellation = 50% held as a credit for nine months of original event date. After 3:00 pm the day before event date 50% held as a credit for nine months of original event date.

Day of Weather Policy: Event Company has no control of the weather and we are not meteorologist. Lessee should do their own research and make a decision based on their own knowledge. Event Company is a Rain or Shine company (unless deemed unsafe). Once the driver shows up at the warehouse, usually by 5:00 am, there will be no credit, rain check or refund given. If Event Company deems it unsafe to set up (high winds above 15-20 mph, lightning, etc.), 100% of funds paid will be held as a credit for nine months. Inflatable items are dangerous in high winds and rain. If winds exceed 15 -20 MPH, do not use the inflatable. If weather should affect the event, please follow these directions: Have children exit immediately, turn off equipment, deflate the inflatable (Make sure that the inflatable deflates on itself and not onto fences, trees or other surrounding items), if equipment should become wet, completely dry the play surface prior to letting the children resume play.

A: In General no. Exceptions may be made depending on customer and situation. Please contact office for details.

A: Yes, inflatables can be set up inside as long as you have adequate space and height for the item.

A: Yes, AZ Inflatable Events is fully insured and able to set up at any city park that allows inflatables.

A: Yes, all of our units are cleaned each week after they go out. We hand wipe each inflatable with a disinfectant cleaner to ensure their cleanliness.

A: Yes, you will need to have a standard water source and hose that reached the base of the inflatable available.

A: If you have a residential set up AZ Inflatable Events will set up set up sometime between 6:00 am (on high rental days delivery may be earlier) and 30 Minutes before your event start time. If you have a park or timed reservation we will arrive at a pre-arranged time to get you set up and ready to go. We will text and/or email you the Thursday or Friday before your event to go over the final details and give you the hour block we plan to arrive.

A: That is a tricky question! No not usually for normal usage. However, if there is food, drink, mud, silly string or other non-allowed items in or on the inflatable they may be an additional charge.

A: We recommend a half pound of ice per serving. For fifty servings of snow cones we recommend at least 25lb of ice (does not account for melting).