Frequently Asked Questions

Q: What is your disclaimer

⚠️ Important Delivery & Setup Information

To ensure a safe and successful event, please review our standard rental requirements. By booking with us, you agree to the following terms regarding delivery, setup, and site preparation.

Standard Setup Requirements

Our listed prices include standard setting up and removal for residential locations, provided the following conditions are met:

• Surface: Setup must be on real green grass where stakes can be safely used.
• Power: A dedicated power outlet must be available within 75 feet of the item (if power is required).
• Access: The setup location must be within 200 feet of the delivery truck on flat ground.

Site Constraints & Obstacles

To protect our equipment and staff, we have strict delivery boundaries:

• No Manual Lifting: Items will not be carried through homes, offices, or lifted over walls without prior approval.
• Stairs: Our drivers will not deliver items involving stairs unless the office was notified and approved the delivery in advance. Additional fees will apply.
• Space Measurement: It is the customer's responsibility to measure the setup area. If we arrive and the item does not fit, full payment is still required, even if the item cannot be used.

Water & Specialized Setups

• Water Items: You must provide a water source within 50 feet of the unit. We do not provide hoses; please ensure you have sufficient hose length and a water key (if applicable) on-site.
• Non-Grass Surfaces: Setups on surfaces other than grass (asphalt, concrete, etc.) may require additional materials and will incur extra fees. Surfaces other than real green grass must be noted when the order is placed.
• Parks & Public Events: Non-residential events often require additional setup materials and costs.  Non-residential locations may have different pricing.

Availability & Final Confirmation

While we strive for accuracy, we cannot guarantee the availability of all products listed on our website. Please contact our office to confirm availability, delivery restrictions, and final pricing for your specific location.

Q: What does the damage waiver cover?

For your peace of mind, we offer an optional damage waiver for items rented from AZ Inflatable Events. The damage waiver is a 7% non-refundable damage waiver on all rental equipment. Client must select coverage, pay in full, and sign rental contract before start of event for damage waiver to be bound. Acceptance of all claims that arise are based on sole discretion of AZIE.

Damage Waiver covers:

• Up to $500 per contract in accidental damage of an inflatable device.
• Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.

This Damage Waiver is NOT liability insurance.

This Damage Waiver does NOT cover repair or replacement costs of items that are misused mishandled or otherwise abused (example: a chair breaks when being used as a ladder).

This Damage Waiver does NOT cover theft, vandalism, rips/tears caused by sharp objects, silly string, and/or abuse.

This Damage Waiver does NOT cover missing equipment. AZIE will bill for all missing equipment at new replacement cost.

Q: Do you charge a delivery Fee or have a minimum?

Yes. We deliver throughout the Valley, but a delivery fee or a delivery minimum may apply depending on your location.

• Extended Service Areas: Deliveries to outside our online range, Tucson, Flagstaff, Southern California, New Mexico, or Nevada require manual office approval.
• How to Book: If your event is located in one of these extended areas, please contact our office directly to discuss availability and receive a custom delivery quote.

Q: Is a deposit required?

Yes. We require a 25% non-refundable deposit for all in-house rental items to secure your date.

• Payment Methods: We accept Visa, MasterCard, Discover, or business checks.
• Business Checks should be mailed to 9245 S. Farmer #106, Tempe, AZ 85284
• Purchase Orders: If you are booking for a school or organization and paying via Purchase Order, a copy of the PO will satisfy the deposit requirement.

Q: How can I pay for my event?

A: Your balance can be paid via Visa, MasterCard, Discover, business check, or purchase order. Please note: Personal checks are not accepted.

• Credit/Debit Cards: Your balance will be automatically charged the day before your event. If your event falls on a weekend, the charge will be processed the Friday before.
• Business Checks: Payment must be ready for the driver at the time of delivery. Please notify our office in advance if you plan to pay by business check.
• Purchase Orders: Must be submitted and approved by the office prior to delivery.

If you have specific questions regarding your payment or need to make alternative arrangements, please contact our office.

Q: What is your Mailing address so I can mail in my deposit check?

Our Mailing Address is 9245 S. Farmer Ave #106, Tempe, AZ 85284

Q: How far in advance should we reserve our Inflatable?

As soon as possible! Our equipment books up very quickly, especially during peak seasons and weekends. To ensure you get the specific items you want, we recommend reserving your date early.

• Last Minute? If you are in a bind and need a rental on short notice, give us a call! We will do our best to accommodate your event based on our remaining inventory.

Q:What is your non-weather cancellation policy?

All deposits and payments are non-refundable. However, credits may be issued based on the timelines below. All rescheduled events must be of equal or greater value.

1. Residential Orders

• Cancel 7+ Days Prior: Receive a full credit valid for 9 months.
• Cancel Within 6 Days: All payments are forfeited.
• Reschedule (48 prior): You may move your date (within 6 weeks) and transfer all funds to the new date.

2. Non-Residential (Corporate/City/School) Orders

• Cancel 30+ Days Prior: Receive a full credit valid for 9 months.
• Cancel Within 29 Days: All payments are forfeited.
• Reschedule (7 days prior): You may move your date (within 6 weeks) and transfer all funds to the new date.

3. Mechanical & Ride Rentals

• Cancellations: All funds are forfeited regardless of timing.
• Reschedules: Funds may transfer if moved within 6 weeks (blackout dates apply).
• Changes: Items may be replaced with other rentals of equal value.

Q: What is your Weather policy?

☀️ Weather Policy

We follow NOAA.gov forecasts. “Inclement weather” is defined as a 40% or higher chance of rain or high winds. Extreme heat or cold does not qualify for weather-related credits.

Cancellation Timeframe	Residential Credit	Non-Residential Credit
Early Notice	Before 4 PM (Day before event) = 100% Credit	48+ Hours before event = 100% Credit
Last Minute	After 4 PM (Day before) but before 6 AM = 50% Credit*	Within 48 Hours but before 4 PM (Day Prior) = 50% Credit*
Same Day	After 6 AM on event day = No Credit	After 4 PM Day Prior = No Credit

Q: What does AZ Inflatable Events provide?

• We handle the heavy lifting to ensure your items are ready for use. Every rental includes:
  • Professional Setup & Tear Down: This applies to all inflatables, games, and concession equipment.
  • Power Access: We provide one extension cord per item that requires electricity.
  • Anchoring: We provide stakes for standard grass setups.

Note: If your setup is on a surface other than grass, specialized anchoring (such as sandbags or water barrels) is required at an additional cost and will be listed on your contract.

Q: Can we use our own Generator?

In General no. Exceptions may be made depending on customer and situation. Please contact office for details.

Q: What surfaces can Inflatables be set up on?

We can set up on several different surface types, but we require advance notice to ensure we bring the correct anchoring equipment (stakes vs. sandbags).

• Approved Surfaces: Regular Greem Grass, artificial turf, landscape rock, cement, asphalt, or indoors.
• Prohibited Surfaces: In order to keep our equipment the cleanest and nicest in the industry, we DO NOT set up on dirt, wood chips or sand.

Note: Please indicate your surface type when making your reservation. If your setup is on a non-grass surface, additional fees for sandbags or water barrels may apply. If you have questions about your specific location, please call our office.

Q: Can inflatables be set up inside?

We can set up indoors provided there is adequate floor space and ceiling height for the specific item you’ve rented.

• Measure Twice: Please check the dimensions of the inflatable on our website and compare them to your indoor space, including ceiling clearance and light fixtures.
• Access: Ensure there are no stairs and that all doorways/hallways are wide enough for the equipment to be rolled through.

Q: Is AZ Inflatable Events insured?

We are fully insured with a $1 million / $2 million policy. We are happy to provide proof of insurance for your event.

• Special Requirements: If your City, Park, or HOA requires a Certificate of Insurance (COI) or needs to be named as "Additionally Insured," please fill out our Insurance Request Form.
• Deadline: Request forms must be submitted at least 10 days in advance to ensure our insurance company has time to process the paperwork before your event.

Q: Can AZ Inflatable Events set up at parks?

Yes. We are fully insured and able to set up at any city park that allows inflatables. However, there are a few important things to keep in mind for park rentals:

• Permits: You are responsible for contacting the city or park department to reserve your space and obtain any necessary permits.
• Power: Most parks do not provide access to electricity. Since we require power within 75 feet, you will likely need to add a generator to your rental.
• Insurance: If the park requires a Certificate of Insurance (COI) naming them as "Additionally Insured," please submit our Insurance Request Form at least 10 days prior to your event.
• Surfaces: Many parks have specific rules about where inflatables can be placed (usually on grass). Be sure to confirm the setup area with the park ranger.

Q: Do adults need to supervise the bouncers?

Yes. Children’s safety is our number one concern. We require that at least one adult supervisor (18 or older) be assigned to each inflatable unit at all times.

• Safety Monitoring: The supervisor is responsible for ensuring the unit is not overcrowded, that children are of similar age/size, and that all safety rules are followed.
• Staffing Options: If you do not have enough volunteers or want to enjoy your event without worry, we can provide professional event attendants at an additional cost. Please contact our office to add staffing to your reservation.

Q: Are your inflatables clean and how do you clean them?

Yes. All of our units are cleaned every week after they return from rentals. We take pride in the appearance of our equipment and follow a strict cleaning routine:

• Hand-Wiped: Each inflatable is hand-wiped with a disinfectant cleaner.
• Sanitization: We focus on all high-touch playing surfaces to ensure they are sanitized and ready for the next event.
• Regular Maintenance: Weekly cleaning also allows us to inspect the units regularly to ensure they remain in top condition.

Q: Do the inflatables get hot during summer?

They can be. Like any surface in the Arizona sun, vinyl can become hot to the touch during peak summer temperatures.

• Stay Cool: When temperatures rise, we highly recommend renting one of our many water slides. Using water is the best way to keep the vinyl cool and your kids refreshed!
• Safety Tip: If you are using a "dry" inflatable in the heat, we recommend placing it in a shaded area if possible and always checking the surface temperature before allowing children to play.

Q: Do I need a Water Hose/ Water for your water slides?

Yes. To operate any of our water units, you must provide a standard water source (spigot) and a garden hose that is long enough to reach the base of the inflatable.

• Distance: Please ensure your water source and hose can reach within 50 feet of the setup area.
• Important Note: AZ Inflatable Events does not provide garden hoses. Please have yours ready and tested before our delivery driver arrives to ensure a smooth setup!

Q: How many hours do we get the equipment with each rental?

Most of our inflatable rentals are priced for a guaranteed 5-hour block of time.

• Standard Inflatables: Your rental fee covers 5 hours of fun. If your event is longer, additional hours may be purchased for a fee.
• Specialty Equipment: Items such as Rock Walls and Trackless Trains are charged at an hourly rate. This pricing is based on the equipment itself and the professional staff required to operate it.

Q: What time will you be delivering my rented equipment?

We operate on a flexible delivery schedule to ensure every customer is served on time.

• Delivery Window: For residential orders, we may deliver as early as the day before your party, or on the day of your event between 6:00 am and 30 minutes prior to your start time.
• Pickup Window: We will arrive to pick up equipment starting at your scheduled end time, up to the following day.
• Notifications: You don't have to wonder! We will send you a text message to notify you of your specific delivery window.

Q: Can AZ inflatable Events provide an attendant to supervise the Inflatable?

Yes. If you are unable to provide the required adult supervision or simply want to relax and enjoy your party, we offer professional staffing.

• How to Book: Please request an attendant as an additional service when you reserve your equipment.
• Peace of Mind: Our attendants are trained to manage the equipment, monitor safety rules, and ensure your guests have a safe experience.

Q: Is there a cleaning fee?

Typically, no. For normal, respectful usage, there is no additional cleaning fee. However, to keep our units in top condition for every guest, extra charges will apply in specific situations:

• Non-Allowed Items: If we find food, drinks, candy, mud, or Silly String on the inflatable, a cleaning fee will be assessed.
• Silly String Warning: Silly String causes permanent chemical damage to vinyl. If Silly String is used on a unit, the cleaning fee will be significant, or the customer may be responsible for the full replacement cost of the inflatable.
• Excessive Mess: Units returned with excessive dirt or debris beyond standard wear-and-tear will result in an additional maintenance charge.

Q: How much ice is needed for the Snow Cone machine?

To ensure every guest gets a great snow cone, we recommend planning for 1/2 pound of ice per serving. * Example: For 50 servings, you will need at least 25 lbs of ice.

• Pro-Tip: This estimate does not account for melting! On hot Arizona days, we recommend buying a little extra and keeping it in a high-quality cooler until it’s ready to be shaved.

Q: Does it need to be dark out to operate the inflatable movie screens?

Yes. Our movie screens and projectors operate optimally in total darkness. The brighter the surrounding area (streetlights, porch lights, or sunset), the dimmer and less vibrant the picture will appear.

• Timing Your Start: For the best viewing experience, we recommend starting your movie approximately 15 minutes after Civil Twilight.
• Check Your Time: You can find the exact Civil Twilight time for your specific date at timeanddate.com.
• Setup Tip: When choosing a spot for the screen, try to face it away from any permanent light sources like neighboring streetlights or security lights.